Order Management

Confirming orders, editing orders, 86'ing items, temporarily closing a location

13 articles in this collection
Written by JC Harrington and Maya Jiménez

Basics

Order Processing 101

How to go about printing, confirming, and canceling orders as they're placed on your Brandibble site

Written by JC Harrington
Updated over a week ago

How the new and unconfirmed orders pages work together

The difference between New Orders and Unconfirmed Orders pages

Written by Maya Jiménez
Updated over a week ago

How to view an order on the new orders page without printing

Written by Maya Jiménez
Updated over a week ago

86'ing Menu Items or Modifiers

How to remove menu items or modifiers from online ordering when they're no longer available

Written by Maya Jiménez
Updated over a week ago

Intermediate

Editing an existing order

Making changes to an order that has not yet been confirmed with a full edit or a quick edit

Written by Maya Jiménez
Updated over a week ago

Making changes to a closed order

You can't edit an order after it's been closed, but you can refund it and submit a new order in its place. Here's how.

Written by Maya Jiménez
Updated over a week ago

How do I close for the rest of the day?

Turning online ordering off if your stores close earlier than usual

Written by Maya Jiménez
Updated over a week ago

Advanced

Reordering a past order on behalf of a customer

Reordering closed orders

Written by Maya Jiménez
Updated over a week ago

Placing an order on behalf of a customer

Logging in as a customer and placing an order for them

Written by Maya Jiménez
Updated over a week ago

How to be alerted when customers place large orders

Our Immediate Notification settings can be used to make sure your employees have enough time to prepare big orders

Written by Maya Jiménez
Updated over a week ago

Adjusting the tip on an order

Adding, removing, or adjusting the tip on an order

Written by JC Harrington
Updated over a week ago

Changing the surcharge for certain orders

Adding or removing location default surcharges from New Orders

Written by JC Harrington
Updated over a week ago

Adjusting order confirmation settings

Managing your order processing settings

Written by Maya Jiménez
Updated over a week ago