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Payments
Processing payments and refunds, managing House Accounts, creating promo codes, and loyalty programs
32 articles in this collection
Written by
JC Harrington
Adding a CAPTCHA to your site's checkout page to enhance security
You can optionally include a Google reCAPTCHA on your Open Tender site's checkout page to prevent bots from engaging in card testing
Written by
JC Harrington
Updated over a week ago
Payment Settings & House Accounts
Changing the payment type settings
Adding or removing payment options by location
Written by
JC Harrington
Updated over a week ago
Setting up house accounts
How to use house accounts
Written by
JC Harrington
Updated over a week ago
Enabling House Accounts
How to enable House Accounts at every location
Written by
JC Harrington
Updated over a week ago
Creating house account invoices
How to export house account invoices to PDFs
Written by
JC Harrington
Updated over a week ago
Setting up tax exemptions
Allowing tax exemptions for organizations like non-profits
Written by
JC Harrington
Updated over a week ago
Creating invoices for individual and catering orders
How to export invoice PDFs for individual and catering orders
Written by
JC Harrington
Updated over a week ago
What does the confirm / charge button do?
What happens when you click the Confirm / Charge button on the New Orders page
Written by
JC Harrington
Updated over a week ago
How are taxes calculated in Brandibble?
Written by
JC Harrington
Updated over a week ago
Refunds
Processing refunds
How to process refunds for new orders and old orders
Written by
JC Harrington
Updated over a week ago
Processing partial refunds
Refunding only a portion of an order total
Written by
JC Harrington
Updated over a week ago
Refunding orders on your POS
How to process refunds on your POS
Written by
JC Harrington
Updated over a week ago
Promo Codes & Discounts
How to add QR codes to promo codes
Written by
JC Harrington
Updated over a week ago
Setting up item discount promo codes
The difference between free item and item discount promo codes
Written by
JC Harrington
Updated over a week ago
Setting up free item promo codes
How free item codes work
Written by
JC Harrington
Updated over a week ago
Using approved email addresses with promo codes
How to tie promo codes to approved email addresses
Written by
JC Harrington
Updated over a week ago
What do the start and end dates for promo codes do?
Setting start and end dates for promo codes
Written by
JC Harrington
Updated over a week ago
Can I create gift cards?
Written by
JC Harrington
Updated over a week ago
Using the Domain restriction with promo codes
How to restrict promo codes to be used with email addresses ending in a specific domain
Written by
JC Harrington
Updated over a week ago
Credit Card Processing
Test credit cards for Open Tender demo site and app
Written by
JC Harrington
Updated over a week ago
Setting up Apple Pay & Google Pay for your Open Tender website or mobile app
Written by
JC Harrington
Updated over a week ago
How NMI credit card hashes work
Credit card hashes are unique identifiers for credit cards that can be used to recognize customers across sales channels.
Written by
JC Harrington
Updated over a week ago
How credit card payments work
An overview of how credit card payments work
Written by
JC Harrington
Updated over a week ago
How CVV and zip code verification works
Your customers may temporarily see multiple pending authorizations on their card statements if they enter their CVV or zip code incorrectly
Written by
JC Harrington
Updated over a week ago
Why do customers get an "incorrect zip code" error message on the checkout page?
Why an incorrect zip code might be rejecting a customer's credit card
Written by
JC Harrington
Updated over a week ago
How online payment processing differs from in-store payment processing
Why online payment processing is more expensive than in-person payment processing
Written by
JC Harrington
Updated over a week ago
Why customers may see charges on their credit cards when orders don't go through
Or why customers see multiple charges when they've only placed one order
Written by
JC Harrington
Updated over a week ago
How to handle Chargebacks
How chargebacks work and what to do about them
Written by
JC Harrington
Updated over a week ago
Uncharged Orders
How to attempt to recharge an order when the credit card payment fails to process when an order is closed
Written by
JC Harrington
Updated over a week ago
CardConnect
How CardConnect deposits work
CardConnect overview, reconciling deposits, and viewing credit card transactions in Brandibble
Written by
JC Harrington
Updated over a week ago
How to find a charge in CardConnect
Tips for searching for charges in CardConnect
Written by
JC Harrington
Updated over a week ago
WorldPay / Vantiv
Why are my customers getting a token error when they try to check out?
What does a token error mean?
Written by
JC Harrington
Updated over a week ago