Payments

Processing payments and refunds, managing House Accounts, creating promo codes, and loyalty programs

29 articles in this collection
Written by JC Harrington and Maya Jiménez

Adding a CAPTCHA to your site's checkout page to enhance security

You can optionally include a Google reCAPTCHA on your Open Tender site's checkout page to prevent bots from engaging in card testing

Written by JC Harrington
Updated over a week ago

Payment Settings & House Accounts

Changing the payment type settings

Adding or removing payment options by location

Written by Maya Jiménez
Updated over a week ago

Setting up house accounts

How to use house accounts

Written by Maya Jiménez
Updated over a week ago

Enabling House Accounts

How to enable House Accounts at every location

Written by Maya Jiménez
Updated over a week ago

Creating house account invoices

How to export house account invoices to PDFs

Written by Maya Jiménez
Updated over a week ago

Setting up tax exemptions

Allowing tax exemptions for organizations like non-profits

Written by Maya Jiménez
Updated over a week ago

Creating invoices for individual and catering orders

How to export invoice PDFs for individual and catering orders

Written by Maya Jiménez
Updated over a week ago

What does the confirm / charge button do?

What happens when you click the Confirm / Charge button on the New Orders page

Written by Maya Jiménez
Updated over a week ago

How are taxes calculated in Brandibble?

Written by Maya Jiménez
Updated over a week ago

Refunds

Processing refunds

How to process refunds for new orders and old orders

Written by Maya Jiménez
Updated over a week ago

Processing partial refunds

Refunding only a portion of an order total

Written by Maya Jiménez
Updated over a week ago

Refunding orders on your POS

How to process refunds on your POS

Written by Maya Jiménez
Updated over a week ago

Setting up item discount promo codes

The difference between free item and item discount promo codes

Written by Maya Jiménez
Updated over a week ago

Setting up free item promo codes

How free item codes work

Written by Maya Jiménez
Updated over a week ago

Using approved email addresses with promo codes

How to tie promo codes to approved email addresses

Written by Maya Jiménez
Updated over a week ago

What do the start and end dates for promo codes do?

Setting start and end dates for promo codes

Written by Maya Jiménez
Updated over a week ago

Can I create gift cards?

Written by Maya Jiménez
Updated over a week ago

Using the Domain restriction with promo codes

How to restrict promo codes to be used with email addresses ending in a specific domain

Written by Maya Jiménez
Updated over a week ago

Setting up a Loyalty Program

How to create a Loyalty Program

Written by Maya Jiménez
Updated over a week ago

Credit Card Processing

How credit card payments work

An overview of how credit card payments work

Written by Maya Jiménez
Updated over a week ago

How CVV and zip code verification works

Your customers may temporarily see multiple pending authorizations on their card statements if they enter their CVV or zip code incorrectly

Written by JC Harrington
Updated over a week ago

Why do customers get an "incorrect zip code" error message on the checkout page?

Why an incorrect zip code might be rejecting a customer's credit card

Written by Maya Jiménez
Updated over a week ago

How online payment processing differs from in-store payment processing

Why online payment processing is more expensive than in-person payment processing

Written by Maya Jiménez
Updated over a week ago

Why customers may see charges on their credit cards when orders don't go through

Or why customers see multiple charges when they've only placed one order

Written by Maya Jiménez
Updated over a week ago

How to handle Chargebacks

How chargebacks work and what to do about them

Written by Maya Jiménez
Updated over a week ago

Uncharged Orders

Attempting to re-charge orders when there are payment processor issues

Written by Maya Jiménez
Updated over a week ago

CardConnect

How CardConnect deposits work

CardConnect overview, reconciling deposits, and viewing credit card transactions in Brandibble

Written by Maya Jiménez
Updated over a week ago

How to find a charge in CardConnect

Tips for searching for charges in CardConnect

Written by Maya Jiménez
Updated over a week ago

WorldPay / Vantiv

Why are my customers getting a token error when they try to check out?

What does a token error mean?

Written by Maya Jiménez
Updated over a week ago