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Why customers may see charges on their credit cards when orders don't go through
Why customers may see charges on their credit cards when orders don't go through

Or why customers see multiple charges when they've only placed one order

JC Harrington avatar
Written by JC Harrington
Updated over a week ago

Credit card authorizations often show up as pending charges on a customer's online credit card statement and only go away when they are voided by a merchant and not actually charged. Authorizations are simply a way for merchants to confirm that customers have sufficient funds in their accounts for the dollar amount in question for a specific order.

Orders made through Brandibble sites are only actually charged when they are confirmed on your end of the site. If a customer's card is declined for some reason and they get an error on the checkout page, then we void this authorization immediately, but it can take 3-5 business days for pending charges to be removed from a statement. 

For example: A card is declined twice due to an incorrect zip code and then goes through on the 3rd try when the zip code is corrected. This will result in 3 authorizations, and the last one will convert to a real charge after the order is confirmed by the store. The first two will remain pending and will be removed from the customer's account in 3-5 business days, depending on the financial institution. 

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